Privacy Policy

This policy explains what information we handle when you use the Prodexa website and program, and how we look after it. We keep data collection to the minimum needed to sell and support the software.

What we collect

• When you buy: your email address and name, collected by Stripe at checkout, so we can create and send your licence key. We keep a record of the licence key and the email it was issued to.
• When you contact us: your message and any details you choose to include, so we can reply and provide support.

Payments

Payments are processed securely by Stripe. We do not see or store your full card details.

Your business data stays on your computer

The Prodexa program stores your business data (ingredients, recipes, stock, batches, pricing, sales and so on) in files on your own computer. This data is not sent to us.

Licence keys are checked offline

Your licence key is checked on your own computer. The program does not contact us to validate it and does not send us your device information or usage data.

Support information

If you send screenshots or files for support, they may contain your business information. Please send only what you are comfortable sharing for support purposes.

How long we keep information

We keep purchase and licence records for as long as needed to support your licence and to meet our legal and accounting obligations. Support messages are kept only as long as useful for support.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details on the contact page.

Cookies

The website uses only the cookies needed for it to work and for secure checkout with Stripe. Stripe may set its own cookies as part of processing your payment.

Contact

Privacy questions can be sent through the contact page or to the email address shown there.